Terms of Service

Version: 1.0.0Effective date: 2026-04-27Last updated: 2026-04-27
These Terms of Service ("Terms") govern your access to and use of Saunatech's website, applications, and related services (the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1) Who we are

The Services are operated by Saunatech AS ("Saunatech", "we", "us").
  • Address: Kløverveien 12, 4326 Sandnes, Norway
  • Legal contact: legal@saunatech.no
  • Privacy contact: privacy@saunatech.no

2) Definitions

  • "User" / "you": any person or entity using the Services, including customers and, where applicable, operators and their staff.
  • "Operator": a sauna owner, venue operator, host, or other provider that offers sauna sessions or related offerings through the Services.
  • "Booking": a reservation for a sauna session, including any associated add-ons made available in the booking flow.
  • "House Rules": operator-set rules or conditions for a sauna or Booking, such as hygiene, arrival time, capacity, safety restrictions, cancellation or no-show terms, and payment rules, where disclosed in the booking flow, booking details, or venue information.
  • "Content": any text, images, reviews, messages, listings, or other materials submitted through the Services.
  • "Pay-Now": payment collected at the time of booking, or before confirmation, as shown in the booking flow.
  • "Pay-Later" / "Postpay": payment collected after booking, such as before the session date or after the session, as shown in the booking flow.

3) Marketplace role and contract structure

A. Marketplace services

Saunatech operates a marketplace that helps Users discover and book sauna sessions offered by Operators. Operators are independent providers and are responsible for the sauna services they offer.

B. Your contract when you book

When you make a Booking, you enter into a contract for the sauna service directly with the Operator. Saunatech is not the provider of the underlying sauna service and is not a party to the sauna-service contract between you and the Operator. Saunatech provides the Services, including booking tools, payment facilitation where available, communication tools, and support for Services-related issues.

C. Operator policies and House Rules

Operators may set House Rules and booking conditions for their sauna offerings. Those House Rules and conditions form part of your Booking where they are disclosed to you before or at the time you confirm the Booking. You are responsible for reading and understanding them before confirming a Booking. If the booking flow requires it, you must acknowledge applicable House Rules to complete your Booking.

4) Eligibility and account registration

You must be able to form a binding contract under applicable law to use the Services.Some saunas may have age limits or require identity or age verification. You agree to provide accurate information if verification is required for a particular Booking. If you do not meet a venue's stated requirements, the Operator may refuse entry. Refund eligibility in those circumstances will depend on the applicable Booking terms, House Rules, and mandatory law.To use certain features, you may need to create an account. You agree to:
  • provide accurate information and keep it updated,
  • keep your login credentials secure, and
  • promptly notify us of unauthorized access or suspected misuse.
You are responsible for activity on your account unless prohibited by law.

5) Privacy and communications

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and share personal data.You agree that we may send transactional and service-related communications, such as:
  • booking confirmations and changes,
  • receipts and payment confirmations,
  • security notices,
  • support responses, and
  • payment reminders, including for Pay-Later Bookings.
  • phone verification SMS for account security verification is governed by the separate SMS Verification Terms.
Marketing communications, if offered, will include opt-out options as required by law.

6) Bookings and availability

A. Booking confirmations

A Booking is not confirmed until it is confirmed in the Services and any applicable payment requirements are satisfied.

B. Accuracy of listings and availability

Operators are responsible for their listings, including availability, photos, descriptions, prices, House Rules, and safety requirements. We do not guarantee that listings are error-free or that availability will always be accurate. If a listing contains a material error, such as an obvious pricing error, the Operator may cancel the Booking, or Saunatech may facilitate cancellation and any required refund on the Operator's behalf, subject to applicable law and the disclosed Booking terms.

C. Changes to a Booking

If you want to change a Booking, such as the time, date, or party size, the Operator may require you to cancel and rebook unless the Services offer a reschedule flow for that Operator or venue. Operators may also cancel or reschedule a Booking using available Services tools.

7) Cancellation, no-show, booking changes, and refunds

This section explains typical cancellation, booking-change, and refund rules. The exact rules applicable to your Booking will be shown in the booking flow, booking details, settlement details, or other parts of the Services. Where there is a conflict, the Booking-specific terms shown to you at the time of Booking or later in the Services apply, subject to non-waivable consumer rights.

A. Standard customer cancellation rule (default)

Unless a different policy is clearly shown for a particular Booking, and subject to mandatory consumer law:
  • Free cancellation: you may cancel up to 24 hours before the session start time, using the local time at the sauna, for a full refund of amounts paid for the Booking.
  • Late cancellation: if you cancel within 24 hours of the session start time, the Operator may charge a cancellation fee up to the Booking price and you may receive no refund.
  • No-show: if you do not attend and do not cancel in time, the Operator may treat the Booking as used and you may receive no refund.

B. Operator cancellations and refusals of service

If an Operator cancels your Booking, you are generally entitled to a full refund of amounts paid for the cancelled Booking, including associated add-ons purchased through the Services, unless the cancellation or refusal of service results from your breach of disclosed Booking terms, House Rules, safety requirements, or applicable law.If an Operator reschedules your Booking instead of cancelling it, the updated Booking terms, including the new date and time, will apply unless you and the Operator agree to cancel and, where applicable, receive a refund under the relevant Booking terms or mandatory law.

C. Booking changes, refund form, and timing

If a Booking change results in a lower amount than you previously paid or owed, the difference may be handled as a refund, partial refund, credit, or postpay balance adjustment, depending on the payment method, booking status, and the flow offered in the Services.Eligible refunds may be full or partial. They may arise from customer cancellations, Operator cancellations, booking changes, owner-issued refunds where enabled, Saunatech or admin corrections or goodwill refunds, or postpay adjustments that reduce the amount otherwise owed.Where possible, refunds are returned to the original payment method. In some cases, especially for unpaid or postpay balances, the Services may instead reduce the outstanding balance or record another correction in the booking history. Refund timing depends on payment providers, banks, card networks, and the original payment method, and may take several business days after approval or processing.The Services may show refund history, refund or adjustment status, and related receipts or notices. Refunds do not necessarily include third-party fees, late fees, cancellation fees, or charges already incurred unless the Services, the applicable Booking terms, or applicable law provide otherwise.

D. Saunatech refund support and processing authority

Operators control their cancellation and refund settings within the Services. Some Operators may also be able to issue refunds or partial refunds through the Services where that capability is enabled. Any such refund action may depend on booking status, available refundable balance, time windows, fraud or abuse checks, payment-provider constraints, or Saunatech review.Saunatech may facilitate, process, approve, reject, adjust, delay, reverse, or refuse a refund or correction where we reasonably determine that:
  • a refund is required by law,
  • a refund is required by the applicable Booking terms presented to the user,
  • there is documented evidence that the sauna service was not delivered or that there were serious quality or safety issues, or
  • Saunatech is authorized to do so under its agreement with the Operator.
We may also correct errors, recover duplicate refunds or credits, and limit refund processing where abuse, fraud, chargebacks, or payment-provider requirements apply.When we process refunds in these circumstances, we may adjust settlement amounts with the Operator under our Operator agreements. This does not limit your statutory consumer rights.

E. Problems at the venue

If you experience an issue at the venue, such as access problems, safety concerns, or the venue being unavailable, contact the Operator first if possible and also contact Saunatech support through the Services as soon as reasonably possible. Prompt reporting helps investigation and resolution.

F. Statutory withdrawal rights

If you are a consumer, you may have statutory rights to cancel certain purchases made online. In some jurisdictions, those rights may not apply to leisure services provided on a specific date or during a specific period, such as a sauna session booked for a particular time slot. Where a statutory withdrawal right applies to a specific purchase, we will provide the required information and instructions in the booking or checkout flow. Nothing in these Terms limits non-waivable consumer rights.

G. Saunatech role in operator-initiated cancellation and rescheduling

Saunatech provides booking, communication, and payment or refund tooling through the Services. Operators decide whether to cancel or reschedule their Bookings and are responsible for those decisions and for the delivery of the underlying sauna service. Where an Operator cancels a paid Booking through the Services, Saunatech may facilitate a refund to the original payment method where technically possible. To the maximum extent permitted by law, Saunatech is not responsible for the Operator's decision to cancel or reschedule, without limiting any non-waivable consumer rights that apply to you.

8) Prices, fees, and payments

A. Prices, fees, and taxes

Operators generally set their own prices unless clearly stated otherwise. Saunatech may charge service fees or other Services-related fees, which will be disclosed before you complete a Booking or payment. Taxes may be included or added depending on jurisdiction and Operator settings.

B. Payment processing

Payments, refunds, and related payment records may be processed by third-party payment providers, including Stripe where used. Saunatech does not store full payment card numbers. We may receive payment status and transaction-related details, such as confirmations, settlement results, refunds, and disputes or chargebacks, to operate the Services and keep records.

C. Pay-Now

For Pay-Now Bookings, you authorize the payment shown in the booking flow. A Booking may not be confirmed until payment succeeds.

D. Pay-Later / Postpay

Some Bookings may require payment before confirmation, while others may use Pay-Later or postpay settlement. For Pay-Later Bookings, you agree to pay the amount due according to the due date and terms shown in the booking flow, booking details, settlement details, or other parts of the Services.For postpay Bookings, charges may be reviewed, adjusted, confirmed, or finalized after the sauna session depending on the booking type and the information recorded or provided in the Services, including attendance, participant responsibility, add-ons, discounts, or other booking details shown to you.If you choose Pay-Later or postpay:
  • you remain responsible for the charges assigned to you in the Services,
  • you are responsible for reviewing settlement details, charges, taxes, fees, due dates, and payment instructions shown in the Services,
  • for group or shared Bookings, each participant may be responsible for that participant's assigned share where the Services allocate responsibility that way,
  • an organizer may remain responsible for charges assigned to the organizer or accepted on behalf of the Booking or group, where applicable,
  • you authorize us to send reminders and payment instructions, including by email, and
  • you agree that access to certain features may be restricted for non-payment as described in Section 8F.
Exact amounts, due dates, payment methods, settlement details, and applicable fees may vary by Booking and will be shown in the Services. If a due date is shown, that due date applies. If no due date is shown, payment is due within 48 hours after we issue the payment request or invoice, unless mandatory law requires otherwise.

E. Late fees (only if disclosed)

To the extent permitted by law, interest on late payments or other late fees or administrative fees may apply only if they were clearly disclosed to you before you incurred them, for example during booking, checkout, or the Pay-Later flow.

F. Non-payment, restrictions, and collections

If you do not pay amounts due on time, and to the extent permitted by law, we may:
  • send reminders and require payment before you can make new Bookings,
  • restrict your access to Pay-Later or other features,
  • suspend or terminate your account for repeated or serious non-payment,
  • cancel or restrict future access to Bookings or Services features connected to unpaid balances, and/or
  • refer unpaid amounts to debt collection or enforce through legal processes, which may include sharing necessary information with collections providers, courts, or legal counsel.
See the Privacy Policy for details on how we share information in these situations. We will not impose late fees or take enforcement action in a way that overrides non-waivable consumer rights under applicable law.

G. Chargebacks and payment disputes

If you initiate a chargeback or payment dispute, we may request information from you and/or the Operator to investigate. We may suspend your account or restrict features during an investigation where reasonably necessary to prevent fraud or abuse. If a chargeback is granted, you may still owe the Operator amounts due under the Operator's applicable cancellation or no-show policy, subject to applicable law.

9) Receipts, refund receipts, and invoicing

As part of payment processing, the Services may issue receipts, refund receipts, adjustment records, or invoices for your Booking. Where applicable, these records may be issued on behalf of the Operator and may show the Operator as the seller or provider. You agree that Saunatech may send you these records and maintain related records for accounting, support, compliance, and audit purposes.

10) Add-ons and third-party offerings

Some Operators may offer add-ons or related items, such as towel rental, refreshments, or extras, in connection with a Booking. Unless otherwise stated, such add-ons are provided by the Operator and are subject to the Operator's stated terms and applicable law.

11) Reviews, ratings, and user content

A. Reviews and ratings

You may be able to leave reviews or ratings. Reviews must be accurate, lawful, and not misleading. We may remove reviews that violate these Terms or our moderation policies.

B. Content license

If you upload or submit Content to the Services, you:
  • retain ownership of your Content, and
  • grant Saunatech a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify for formatting and technical compatibility, display, and otherwise use that Content as reasonably necessary to operate, improve, secure, moderate, support, and troubleshoot the Services.
You represent that you have the necessary rights to upload the Content and that it does not violate law or third-party rights.

12) Intellectual property

The Services, including software, design, logos, and content provided by Saunatech, are owned by or licensed to Saunatech and are protected by intellectual property laws. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Services except to the extent permitted by law.

13) Acceptable use

You must not:
  • use the Services for unlawful, fraudulent, or abusive purposes,
  • interfere with or disrupt the Services, including probing vulnerabilities or bypassing security,
  • scrape or harvest data without authorization,
  • impersonate others or misrepresent your identity,
  • upload malware or harmful code,
  • harass, threaten, or harm others, or
  • attempt to circumvent Services fees or payment flows unless expressly permitted.
We may suspend or terminate access for violations.

14) Safety and wellness disclaimer

Sauna use involves risks and may not be appropriate for everyone. You are responsible for assessing your suitability and for following Operator safety instructions, House Rules, and venue requirements. The Services, including any wellness-related features, do not provide medical advice. If you have health concerns, consult a qualified medical professional.

15) Disclaimers

To the maximum extent permitted by law:
  • the Services are provided on an "as is" and "as available" basis,
  • we do not guarantee uninterrupted, secure, or error-free operation of the Services, and
  • we do not guarantee Operator availability, venue conditions, or the quality, legality, suitability, or safety of Operator services.
Some jurisdictions limit disclaimers. In that case, this section applies only to the maximum extent permitted by applicable law.

16) Limitation of liability

To the maximum extent permitted by law:
  • Saunatech will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill; and
  • Saunatech's total liability arising out of or relating to the Services will not exceed the greater of:
    • the amounts you paid through the Services in the 12 months before the event giving rise to the claim, and
    • EUR 100.
Nothing in these Terms limits or excludes liability that cannot be limited under applicable law. This includes, where applicable, liability for death or personal injury caused by negligence, fraud, intentional misconduct, or other mandatory consumer protections that apply to you.

17) Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Saunatech and its directors, officers, employees, and agents from claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of:
  • your unlawful misuse of the Services,
  • your material violation of these Terms,
  • your violation of law or third-party rights, or
  • your Content.
This section does not apply to the extent a claim results from Saunatech's own unlawful conduct or where prohibited by mandatory consumer law.

18) Suspension and termination

We may suspend or terminate your account or access if:
  • you violate these Terms,
  • you engage in fraud, abuse, harassment, illegal conduct, or security threats,
  • you repeatedly fail to pay amounts due, including Pay-Later amounts, or
  • it is necessary to protect Users, Operators, Saunatech, or to comply with law.
You may stop using the Services at any time. You may request account deletion subject to our Privacy Policy and applicable legal retention requirements.

19) Subscriptions and memberships (future)

We may introduce subscriptions, memberships, or recurring payments in the future. If we do, we will present additional terms at sign-up, including pricing, renewal, cancellation, and any trial terms, and we will comply with applicable laws regarding recurring billing and cancellation.

20) Changes to the Services and these Terms

We may update the Services and these Terms from time to time.If we make material changes to these Terms, we will take reasonable steps to notify you before or when those changes become effective, such as by posting a notice in the Services, updating the effective date, requesting renewed acceptance where appropriate, or sending a message where appropriate.Non-material updates, such as clarifications, corrections, or administrative changes, may be posted by updating these Terms and their "Last updated" date.Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law and where renewed acceptance is not otherwise required.

21) Governing law and disputes

These Terms are governed by the laws of Norway, without regard to conflict-of-law principles. If you are a consumer, you may have mandatory rights under the laws of your country of residence, and nothing in these Terms limits those rights. Disputes will be brought in the competent courts of Norway unless mandatory consumer protection rules require otherwise.

22) Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages, natural disasters, government actions, strikes, or payment provider failures.

23) Miscellaneous

A. Severability

If any provision is unenforceable, the rest remains in effect.

B. Assignment

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

C. Entire agreement

These Terms and the Privacy Policy form the entire agreement between you and Saunatech regarding the Services, except where you have a separate written agreement with Saunatech.

D. App stores (future mobile apps)

If you download our apps from the App Store or Google Play:
  • those stores are not parties to these Terms, and
  • to the extent permitted by law, any claims relating to the apps are between you and Saunatech.

24) Contact and legal notices

Questions about these Terms: legal@saunatech.noPrivacy requests: privacy@saunatech.noLegal notices to Saunatech should be sent to legal@saunatech.no and to our postal address listed in Section 1.